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Customer Service Info
Halcyon Day Bath & Body
Halcyonday.com
(970) 247-9494
Retail Sales Only
Halcyon Day is a retail only body care shop catering to the individual. We do not sell wholesale
or in bulk to other businesses, or handle large quantities of samples or any promotional packaging.
No soliciting, please.
Gift Wrapping
All gifts and gift certificates are wrapped to perfection at no additional charge.
Customer Service
Questions about your order? Not sure what to buy? Don't see your favorite product? Call (970) 247-9494 Monday - Saturday, 10:30 a.m. - 5:30 p.m. Mountain Time.
Phone and Mail Orders
If you wish to make a purchase, but prefer not to do so online, you may also phone (Monday - Saturday, 10:00 a.m. - 5:00 p.m. Mountain Time) or e-mail an order, but for security reasons we suggest that you provide the credit card information by phone instead of e-mail.
Product Availability
If we run out of a particular scent, you will see a note to that effect if you try to order it. If you have a special scent or product request, please feel free to call or send an e-mail. We will do everything possible to fulfill your request.
Shipping
All products, including Crabtree & Evelyn® products, may be shipped to addresses within the United States only. For security reasons, Halcyon Day is unable to accept orders with billing or shipping addresses outside the United States. Orders are processed within 48 hours, often the same business day. Orders received weekdays after 3:00 p.m. Mountain Time are shipped the following day. Orders received on Saturdays are shipped the following Monday. Shipping is via USPS Priority Mail® (2-3 business days) or FedEx Standard Overnight® or similar express service (1-2 business days). Shipping charges are per address, based on the order total, before tax (Colorado billing addresses only). Some items are shipped separately. Additional shipping charges may apply to multiple shipments. For orders totaling $150 or more, signature confirmation is required.
Shipping Rates
| |
|
|
Priority
Mail |
Express
Shipping |
|
For orders
totaling |
Add |
Add |
|
0 |
to |
14.99 |
7.50 |
27.00 |
|
15.00 |
to |
29.99 |
8.50 |
28.00 |
|
30.00 |
to |
44.99 |
9.50 |
29.00 |
|
45.00 |
to |
59.99 |
10.50 |
30.00 |
|
60.00 |
to |
79.99 |
11.50 |
31.00 |
|
80.00 |
to |
99.99 |
12.50 |
32.00 |
|
100.00 |
to |
124.99 |
13.50 |
33.00 |
|
125.00 |
to |
149.99 |
15.50 |
35.00 |
For orders totaling $150 or more, add $4.00 per $25. Signature confirmation required.
Priority Mail: 2-3 business days plus processing time.
Express Shipping: 1-2 business days plus processing time.
International Orders
For security reasons, Halcyon Day is unable to accept orders with billing or shipping addresses outside the United States.
Payment
We accept American Express®, Discover®/Novus®, MasterCard®, and Visa®. You can safely enter
your entire credit card number via our secure server, which encrypts all submitted information. In addition, all four credit card companies guarantee your protection against unauthorized purchases. For more information, click on the credit card links below. If you prefer, we also accept phone, fax, and mail orders.
Express Checkout with Yahoo! Wallet
Sign up for Yahoo! Wallet Express Checkout. You'll never have to type in your
address or credit card number again! For more information, see
Yahoo! Wallet.
Return Policy
Every once in a while, we might purchase something that turns out to be not to our liking. If this
happens to you with any Halcyon Day purchase, feel free to return it to us within 60 days along with
a note of explanation and we will either exchange it or issue a refund, whichever you prefer.
Buyer Protection Program
Although the vast majority of Yahoo! Shopping transactions are trouble-free, Yahoo! is
introducing the Yahoo! Buyer Protection Program to further protect shoppers and reduce
fraud on Yahoo! Shopping. Most items purchased through Yahoo! Shopping are covered by
this program, which is backed by insurance obtained through Lloyd's of London. Yahoo! offers
this program to all shoppers free of charge. In the unlikely event of fraud, the Yahoo! Buyer
Protection Program provides an additional measure of safety. For additional information, refer
to the The Yahoo! Buyer Protection
Program.
In addition, when you shop using American Express®, Discover®/Novus®, MasterCard®, or Visa®, you are automatically protected against unauthorized purchases. For more information, click on the credit card links above.
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